Return Policy

Return Policy – Fitestique

This policy governs the conditions for returns of orders placed on www.fitestique.ro.

1. Right of withdrawal

According to Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in distance contracts, individual consumers have the right to withdraw from a purchase without giving any reason and without penalties, within 14 calendar days from receiving the products.

This right applies only to consumers (natural persons). Our online store, hereinafter referred to as the Seller, undertakes to process returns in accordance with applicable law.

2. Cases in which returns are accepted with a refund

• The delivered product does not match the description on the website

• The product has manufacturing defects

• The wrong product was delivered (different flavor/model than ordered)

3. General return conditions

• Return requests must be sent by email to contact@fitestique.com or by phone before shipping the return parcel

• Products must be returned via courier service to the address provided by the Seller

• In case of a delivery error by the Seller, return shipping costs will be covered by Fitestique; otherwise, the Client bears the return costs

• Products must be returned in their original packaging, with all accessories and any gifts received

• Products must be in new condition – sealed, unopened, unused, and undamaged

4. Products not eligible for return

According to Art. 16 (d), (e), and (f) of GEO 34/2014, the following cannot be returned:

• Unsealed or used products

• Products likely to deteriorate or expire quickly

• Sealed products which, for health protection or hygiene reasons, cannot be returned once unsealed (e.g., dietary supplements)

• Products that, by their nature, become inseparably mixed with other items after delivery

5. Penalties and additional charges

• If returned products do not meet the above conditions, Fitestique reserves the right to refuse the return or deduct up to 100% of the product’s value depending on its condition

• If the original packaging is damaged, a fixed fee of 15 RON per box may be deducted from the refund amount

6. Refund process

• Refunds will be made within 14 calendar days from the receipt and inspection of the returned items

• Refunds will only be issued via bank transfer to the account provided by the Client; no refunds will be made in cash, by post, or via money transfer services

7. Return address

Products must be sent via courier to the address communicated by email upon approval of the return request.